Hey everyone, sorry I've gone missing for a few days. It got crazy around here quickly and it just came out of the blue! But I'm back and I have a weeks worth of information to tell you!
On Wednesday, I went back to work. i was trained on the expo line. We are responsible for getting the order when it prints and putting all the right orders on the tray as quickly as possible. During our training, I managed to burn myself twice, once on each arm. The one on my right arm was caused when I was reaching to get a veggie sub and i touched the hot metal (I was wearing my burn resistant sleeve on my left arm) and the one on my left arm happened while we were cleaning out the expo cart at the end of the night. I didn't realise it was still hot and I bumped the metal again while scrubbing out the inside. (Thank goodness I only have a thin scar on my right arm above my elbow that I hope will fade over time.)
Thursday was my last day of training! It was kind of nerve-racking because we were on cashier for the first time. But we got to start of the morning as greeters, so that was nice! basically all we had to do was welcome everyone who came in, make them feel special and noticed. If we saw Celebration buttons (i.e. birthday, just married, 1st time visitor) we got to make a big deal and be all excited! (I loved this part). We also got to talk to the guests and direct them to which line they should go to place their order. After an hour or so of this it was our turn to tackle the cash handling. I didn't do too terrible. I was able to place the order quickly and make the right change quickly. However, my downfall was counting the change back to the guest the Disney way. The reason I found this challenging was simple, I kept looking at the wrong line on the receipt for what their total was so I could count up from that to the dollar amount they gave me. I kept looking at the amount of change I was to hand back and tried to count their change back to them starting with that amount! It sounds confusing, I know! But I got it all figured out and i think it will go smoother for me next time. We also got a chance to close the topping bar on the Plaster side of the restaurant (when you walk in the door as a guest, it would be to your left). This wasn't hard, it included cleaning the drinks station, restocking everything and spoiling the toppings that were not used by the guests and then recording the amounts. The last 15 minutes my shift was my assessment. basically, manager Eric asked us questions about Food & Beverage basics that we learned in class and during our e-learning courses, about different things in the restaurant, where to find things a guest might be looking for (i.e. restrooms, smoking sections, ATM) and other basic questions. It was terrible, I had worked myself up during the day for nothing! I knew I had passed when he told me to remove the "Earning My Ears' ribbon from my name tag. So when I left work, I was scared out of my mine because I knew when I went into work on Friday it would be my first time "flying solo". But I was also so excited to have completed my training and also because it means I'm no longer the newest new person there as I noticed the next group of CPs have started training this week!
So I think that covers just about everything from this week! I'm going to post about Friday in it's own post because I think it deserves it, lets just say that I couldn't have asked for a better first day on my own than what I had. But more about that later! Good night!
1 year ago